FAQs

1. ORDER TRACKING

You can track your order here.

Notice: It takes anything between 1 to 7 working days days for you tracking number to get available. Your package can be trackable only after that moment. Please be patient, we'll provide you a shipping number as soon as it gets available.

2. SHIPPING TIME

If you're in the US, UK, Canada or Australia, an expected shipping time is anything between 8-18 working days.

For others, your products will arrive anything in between 10-20 working days.

Find more about on our Shipping Policy page.

3. CHANGE / CANCEL ORDER

Generally yes, but this depends at what stage of fulfilment your order is in. Please contact us and we’ll see what we can do. We will do our best to meet your wishes.  

4. HOLIDAY SEASON

Please be aware of holiday seasons. Postal services tend to get congested, which causes delays in delivery. If your order is delayed, please contact us at contact@1cleverdot.com